At MyDocPharma, we are committed to protecting your privacy and ensuring transparency in how your information is collected and used. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

a. Personal Information
We may collect personal details such as your name, email address, phone number, and login credentials when you register or use our services.

b. Health & Medical Information
We may collect information related to appointments, prescriptions, consultation notes, and other healthcare-related data provided by users.

c. Location Information
We may collect precise and approximate location data (including background location) to provide features such as nearby doctor discovery, pharmacy services, or location-based healthcare assistance.
Location data is collected only with your explicit consent and can be controlled through your device settings.

d. Device & Usage Information
We may collect device-related information such as IP address, device type, operating system, app usage data, and network information to improve app performance and user experience.

e. Storage Access
We may request access to your device storage to upload or download documents such as prescriptions, reports, or profile images.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage user accounts
• To connect patients with doctors securely
• To provide appointment booking, consultations, and healthcare services
• To enable location-based services (e.g., nearby providers)
• To upload, store, and share medical documents as requested by users
• To improve app functionality, performance, and user experience
• To send important service-related updates and notifications

3. Sharing of Information

We do not sell or rent your personal or medical data. We may share information only in the following cases:

• With healthcare providers (doctors, clinics, pharmacies) to deliver requested services
• With trusted third-party service providers who help operate our platform (e.g., hosting, analytics)
• When required by law, legal process, or government authorities
• With your explicit consent for third-party integrations

4. Data Security

We implement industry-standard security measures to protect your personal and medical information from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee complete security.

5. Data Retention

We retain your information only as long as necessary to provide our services or comply with legal obligations. Users may request deletion of their data at any time.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent for location or data collection
• Opt out of non-essential communications
• Request details about how your data is used

Requests can be made by contacting us through the app or official support channels.

7. Permissions Usage Disclosure

Our app may request the following permissions:

• Location (Foreground & Background): To provide location-based healthcare services
• Storage Access: To upload/download medical files and images
• Internet & Network Access: To enable app functionality and communication

All permissions are requested only when necessary and with user consent.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to analyze usage and improve our services. Users can manage these settings through their device or browser.

9. Third-Party Services

Our app may include links or integrations with third-party services. We are not responsible for their privacy practices, and we encourage users to review their policies.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected within the app and on our official platform.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@mydocpharma.com